Ryan

  • Total activity 49
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Activity overview

Latest activity by Ryan
  • Ryan created an article,

    My tracking say delivered, but I don't see FedEx/DHL/UPS

    We do ship with FedEx/DHL/UPS, but they are not the final delivery point. All orders are delivered to your home by USPS.  Sometimes the initial shipper will mark the order as delivered earlier in t...

  • Ryan created an article,

    How can I sign-up for a Monthly Subscription

    Our Luciana Rose monthly subscription service gets you a unique piece of our jewelry once a month!   To sign up and join the club, click here, Luciana Rose Subscription   If you have any further qu...

  • Ryan created an article,

    I get an error when I order, why?

    There are many factors that can cause an error when ordering. We recommend clearing your cookies and if that fails to try a different browser. If you have any further questions or concerns, please ...

  • Ryan created an article,

    Can I text with you instead of email?

    At this time, we do not support text message communication, we would request that you please email us for assistance.   If you have any further questions or concerns, please click the "Support" but...

  • Ryan created an article,

    The tracking says that my order could not be delivered and was returned to sender?

    Unfortunately, our policy states that it is your responsibility to ensure you enter a valid postal address for us to mail your order to. The ultimate responsibility is on the customer to ensure a v...

  • Ryan created an article,

    Where are you located and where do you ship from?

    Our head office is located in Melville, New York. However, we ship from our warehouses located in Texas and California. Our warehouses are not currently configured for pick-up.   If you have any fu...

  • Ryan created an article,

    I want to cancel/change my order, but it has already shipped.

    Unfortunately, your order has already been shipped and we are unable to make any changes to it. You can track your order here If there are items, you do not wish to keep upon receipt of package you...

  • Ryan created an article,

    Are you using real gold in your items?

    Our jewelry uses a Gold Vermeil plating, this is still real gold, but instead it is a thicker gold plating set around a .925 silver core. This makes the jewelry allergy friendly and tarnish resista...

  • Ryan created an article,

    What is Luciana Rose Couture?

    Luciana Rose Couture is an online jewelry supplier. As jewelry lovers ourselves, we set out to create a marketplace where jewelry connoisseurs can purchase beautiful pieces of jewelry at a low pric...

  • Ryan created an article,

    My tracking says delivered, but I don't have my order

    Hello there, We ask that you check with other residents in your household to make sure they do not have your package in their possession, also with your neighbors. Additionally, check with your mai...